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UniMgr Refund Policy

Version 3.0 · 2026-10-10

UniMgr Refund Policy

Version: V3.0 | Published: 2026/10/13 | Effective: 2026/10/10

IMPORTANT NOTICE

This UniMgr Refund Policy applies to services and virtual goods purchased through the UniMgr unified account across our Products. The nature of virtual goods makes the refund rules different from those for physical goods. Please fully understand this Policy before purchasing.

1. General Principles

1.1 We commit to handling refund applications in accordance with laws and regulations and to protecting your lawful rights; qualified applications will be refunded in full and in a timely manner.

1.2 Refunds are returned via the original payment method to your payment account; where the original channel is unavailable, we will agree on an alternative with you. Refund arrival is subject to the payment channel, generally 1–15 business days after submission.

2. Circumstances Eligible for Refund

2.1 You may apply for a refund, and we will support it, in any of the following circumstances:

  1. Duplicate or erroneous charges: the same order charged twice, an incorrect amount charged, or a charge made without the corresponding service being provided;
  2. Non-delivery: payment succeeded but we failed to deliver the goods/services within the promised period, and redelivery failed or is no longer wanted;
  3. Material service failure: a paid service is unavailable for a long period (generally more than 72 consecutive hours) within its validity period due to causes on our side, and we have not provided an effective alternative; a pro-rata refund for the remaining validity period may be requested;
  4. Material discrepancy from description: the services actually provided materially differ from the purchase-page description and cannot be remedied within a reasonable period;
  5. Unauthorised transactions: charges verified by us as unauthorised (such as Account theft);
  6. Other circumstances where a refund is required by law.

2.2 The refund amount is calculated according to the actual situation: services not yet activated are fully refunded; partially used ones are refunded pro rata (after deducting the reasonable cost of the consumed portion); items with explicit pricing rules follow those rules.

3. Circumstances Generally Not Eligible for Refund

3.1 Virtual goods (memberships, perpetual tool licences, entitlements, activation codes, etc.) are delivered and consumable instantly. Except as provided in Sections 2 and 4 of this Policy, refunds are generally not supported in the following cases:

  1. memberships, entitlements and tool licences that have been used or have taken effect;
  2. activation/redemption codes that have been activated, redeemed or disclosed;
  3. the consumed portion of wallet balances (unconsumed balances may be withdrawn or refunded, subject to the wallet rules);
  4. fees for services suspended or terminated due to your breach of the User Agreement;
  5. items explicitly marked "final sale, non-refundable" where such a designation is lawful;
  6. cases where the services were duly delivered and you simply no longer wish to use them, for reasons not attributable to us.

3.2 For the circumstances above, if you encounter special difficulties or disputes, you may still contact us; we will handle the matter reasonably and in good faith.

4. Statutory Rights Prevail

4.1 Mainland China consumers: This Policy does not affect your rights under the Consumer Rights Protection Law, the E-Commerce Law and other laws. Digital goods do not qualify for the seven-day no-reason return once you have expressly consented to immediate delivery and started using them, but where the goods fail to meet quality requirements such that the contract purpose cannot be achieved, you remain entitled to return and refund by law.

4.2 EU/UK consumers: Your 14-day right of withdrawal under the Consumer Rights Directive does not apply to digital content already delivered where you expressly consented to immediate delivery and acknowledged the loss of the withdrawal right; for content not yet delivered, you may withdraw and receive a full refund.

4.3 Other regions: Mandatory refund rights granted by the law of your country/region (such as remedies for major failures under Australian Consumer Law, or statutory rules on prepaid offers in California) prevail over this Policy.

5. Refund Process

5.1 You may apply for a refund by emailing kf@UniMgr.com with the order number, payment time, refund reason and contact details, or via the in-product customer service entry.

5.2 We will verify and respond within 3 business days of receiving the application; for qualified applications, the refund is initiated immediately after verification. If supplementary materials are needed, we will inform you once and for all.

5.3 If you disagree with the refund decision, you may pursue dispute resolution under Section 13 of the UniMgr User Agreement, or complain to consumer protection organisations or regulators as provided by law.

6. Fraud and Abuse Prevention

6.1 For refund arbitrage, forged payment proofs, malicious bulk refunds and similar conduct, we may refuse the refund, recover the funds, and depending on severity restrict the Account or pursue legal liability.

7. Policy Changes

This Policy may be adjusted from time to time; the adjusted version is published on this page with the update date. Changes do not retroactively affect orders already formed.

8. Contact Us